Delete your account

Fami accounts are not created independently: they are managed by the administration of the community or gated development you belong to. Your account exists because the administration registered you as the resident of a home.

For that reason, account deletion is requested through us and coordinated with your community's administration. The account cannot be deleted from inside the app without that coordination.

Follow these steps:

1. Send an email to info@famiapp.online.
2. Send it from the same email address your account is registered with. This lets us confirm the request is yours.
3. Use the subject line: Eliminar cuenta

If you write from an address other than the registered one, we cannot verify your identity and will ask you to repeat the request from the correct account.

When we process your request we delete:

• Your name.
• Your email address.
• Your phone number.
• Your profile photo.
• Your membership as a resident of the community.

After deletion you will no longer be able to sign in, and you will stop receiving community notices.

The community keeps certain records for administrative and legal reasons, even once your account no longer exists:

• Maintenance fee payment receipts.
• Incident reports filed in the community.

These records are part of the community's accounting and security history, which the administration must be able to account for to the other residents and to the authorities. Where possible they are dissociated from your identity so they cannot be linked back to you.

The retention period for these records is 5 years. They are deleted once that period ends.

We process deletion requests within a maximum of 30 calendar days from the date we receive your email. We will confirm by email once the deletion is complete.